Welcome and thank you for visiting ISDK Omni website. In this Data Protection Policy, we provide comprehensive information on how we handle personal data and inform you about your rights.
1. For us, data protection means mutual trust.
The protection of your personal data, hereinafter referred to as "data", has top priority for us. This Data Protection Policy serves to explain in detail what data we collect, how and for what purposes we process it, under what conditions and when it is deleted and what rights you have in relation to the data. If you have any questions, we will be happy to help you. You can find our contact form at https://ecom.isdk.pro/contactus, you can contact our data protection officer at e-mail address firstname.lastname@example.org.
2. The responsible organization.
ISDK Benelux B.V. (Azaleastraat 21, 2627 Schelle, Belgium, VAT BE 0741.576.282) is responsible for the processing of your data. You can contact us regarding data protection at e-mail: email@example.com.
3. What personal information do we collect?
You may provide the following information to us in our online store:
Personal and contact information, such as name, email address, mobile/landline telephone number, home address
Payment information, such as credit card information and billing address
Purchasing activity, product preferences, reasons for purchasing a product
Information you post: If you comment or otherwise provide information in a public space on our website, we collect a record of it and any personal information included in the comment. For example, this may include posting a review of a product
Information you provide through social media
Other information you give us when you contact our customer services team, when you engage with our social media platform, or when you otherwise interact with us
Information collected through automated means
We may use automated technology such as cookies and other tracking software to collect personal information from your computer system or mobile device. We may collect the following information:
Internet Protocol (IP) address or another device identifier
Browser type and version
Browsing information, such as pages you view and the links you click, and whether you access our website via a social media site
Time zone setting
Browser plug-in types and versions
Operating system and platform
Other portable device information
With your permission, we may also collect your precise location data. We may also collect the time spent visiting, usage patterns, and the domain name of the website from which you linked to our website.*
*We use this information on an anonymous basis and do not use it to identify any particular user. We do not link this data to any other data that we hold about you.
4. When do we collect your personal information?
You share personal information with us in various ways. For example, we receive personal information when you:
Purchase products and services from us
Make a return or exchange
Access our websites or use our mobile app
Create an online account
Participate in surveys, competitions, promotions or certain discounts/coupons
Contact our customer services team
Interact with us on social media (by mentioning/tagging us or by contacting us directly)
Interact with our websites, such as when you visit our websites on a device, enable location-based features, or click on sponsored links or third-party advertisements on our websites or on other websites and online services
Subscribe to our email list
5. How do we use your personal information?
We use your personal information for business purposes: to make our products and services available to you; to personalize your shopping experience; to improve our operations; and for security and legal reasons.
Some examples of how we use your personal information include:
Processing and fulfilling orders
Communicating with you regarding purchases
Responding to your questions and comments
Measuring your customer satisfaction
Providing you with marketing material via SMS, mail and email (with your consent where required by law)
Analyzing shopping trends through account activity and purchase history to provide you a personalized browsing experience
Allowing you to create a profile on our website which enables you to purchase without having to fill in your personal information every time
Ensuring that our website is presented in the most effective and relevant manner for you and your device, including setting default options for you such as language and store location
Conducting checks for fraud or other illegal activity
Fulfilling our legal and compliance-related obligations (such as if we receive a legitimate request from a law enforcement agency)
6. With whom do we share your personal information?
We do not sell personal information to third parties.
In order for us to provide our products and services to you, we share some of your personal information with trusted third-party service providers, or with public authorities. For example:
We use third party service providers to help with delivery, processing payments, and other services.
We may share your financial information including your credit, debit card or other payment information with third parties to ensure that your payment is safe and that your details are not being used fraudulently
We may share or disclose your personal information with law enforcement agencies or public authorities in order to prevent or detect crime or fraudulent activities, as well as in order to fulfill any legal or regulatory obligations
We may share your personal information to comply with court orders and to exercise and/or defend our legal rights
We may use your personal information with your consent or as otherwise permitted or required by law
We also disclose non-private, deidentified, aggregate or otherwise non-personal information with third parties, including social media companies like Facebook and Twitter, and online advertising companies like Google, to deliver targeted advertising about other products and services for marketing purposes. You may opt-out of receiving marketing messages by using the opt-out mechanisms and links provided in each message.
7. Cookies are used
8. How do we protect your data?
We have implemented various organizational and technical measures to protect your data against unauthorized disclosure, unlawful use, modification and destruction. We maintain physical, electronic and procedural security measures. Our servers are secured by firewalls and virus protection. Back-up and recovery as well as role and authorization concepts are obvious for us. In order to increase the security of your data, we use encryption methods (for transmission over the Internet, for example SSL). Our employees are committed to confidentiality of data and must follow the regulations of the General Data Protection Regulation (GDPR), and any other data protection regulations when handling data.
All companies that receive personal data from us for the purpose of processing must, in addition to signing a data processing contract, also undertake to maintain data confidentiality and to comply with the necessary organizational and technical requirements for data protection.
9. We only store your data for as long as necessary.
10. Your rights
You have the following rights with regards to your data:
the right to access the information,
the right for data correction or erasure,
the right to restrict the processing,
the right to transfer data.
Finally, you have the right to complain to a data protection supervisory authority about the processing of your data by us.